Privacy

In this notice, ‘Essential Security’ shall mean Essential Security (UK) Ltd.

Introduction

Essential Security is an Information Technology and connectivity provider for businesses, giving us an detailed understanding of how important customer privacy is. We therefore take data privacy very seriously, and the below demonstrates our written commitment to this cause.

This Privacy Notice describes our policies and practices regarding the collection and use of your personal data, and sets out your privacy rights. We recognise that information privacy is an ongoing responsibility, and so we will (from time to time) update this Privacy Notice as we develop new personal data practices or adopt new privacy policies.

Data Protection Contact

Essential Security is based in London, United Kingdom. If you have any questions, concerns or complaints about our personal data policies or practices, then please use the contact information as follows:

compliance@essentialsecurity.info
Tel: 0207 183 0434

How we collect and use (process) your personal information

Essential Security collects personal information about its customers, staff and suppliers, including (but not limited to) your name, address, email and phone number.

For our Customers, we use this information to provide you with goods and services you have requested or purchased from us, for billing and account management, and occasionally to communicate with you about other related services that Essential Security offer that may assist you in your business.

For our Prospective Customers, we may use your personal information for our legitimate business interests. This means the interests of our company in conducting and managing our business to enable us to give you the best service, which we believe would also provide benefit for your business and can also apply to processing that is in your interests as well. For example, we have an interest in making sure our marketing is relevant for you, so we may process your information to send you marketing that is tailored to your business interests or needs. When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests do not automatically override your interests – we will not use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

For our Trusted Partners, we use this information to undertake the provision of goods and services with you for our own and our Customer’s business needs and for billing and account management.

Correspondence:

If you correspond with us by email, the postal service, or any other form of communication, we may retain such correspondence and the information contained in it and use it to respond to your inquiry, to notify you of other services, or to keep a record of your complaint.

If you wish to ‘opt out’ – to have Essential Security remove your personal information or otherwise refrain from communicating with you – please contact us at the Data Protection contact details given above.

Calls into and out of our offices may be recorded.  We may use the recorded calls to train our employees and help us deliver quality services to our customers.  When a call is recorded we collect a recording of the conversation, the phone number and the length of the call.

Some personal information is necessary so that we can enter into a contract with you and to supply you with the services you purchase or request from us, as well as to authenticate you so that we know it is you and not someone else. Without such data, it is likely that we would not be able to enter into a contract with you.

Data storage and retention

Information about your purchased goods and services are maintained in association with your customer account. The personal information we collect from you is stored in one or more of the following locations:

  • Hard copy storage in primary office.
  • Cloud based storage for your emails, databases.  We only use reputable third-party suppliers who have either achieved their own ISO27001:21013 accreditation for their UK-based Data Centres; or who use encryption and industry standard transport protocols to safeguard customer data and are validated by EU data protection authorities as believe in line with the rigorous privacy standards that regulate international data transfers by companies operating in its member states.

Essential Security retains data for the duration of our customer’s business relationship with us, plus a reasonable period in case of related services or future opportunities, or as necessary for legal requirements.  For more information where and how long your personal data is stored, and for more information on your rights or erasure and portability, please contact us at the Data Protection contact details given above.

Security of your information

To help protect the privacy of data and personally identifiable information you share with us, we maintain physical, technical and administrative safeguards, controlled by our internally managed Information Security Management System.

We update and test our security technology on an ongoing basis, including undertaking an internal audit programme and regular external audits, including (but not limited to) cyber security focused Penetration Testing.

We restrict access to your personal data to those employees who need to know that information in order to provide goods or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees’ privacy responsibilities.

Changes and updates to the Privacy Notice

As our organisation, goods and services change from time to time, this Privacy Notice is expected to change as well. We reserve the right to amend the Privacy Notice at any time, for any reason, without notice to you, other than the posting of the amended Privacy Notice at this Site.